Accessibility Statement

We work to make all our internet services accessible in accordance with the Equality for People with Disabilities Law, 5758-1998 and the various accessibility regulations. Adjustments can be obtained in all services of the site, including:

  • Customer service centers – by making information accessible (by e-mail)
  • ways of communicating with the call centers – by telephone.
  • Websites – through the accessibility of the website.


Website accessibility

We believe in and work for equal opportunities in the internet space for people with various disabilities and people who use assistive technology for computer use, and therefore acted in accordance with the accessibility guidelines in the Israeli standard for accessibility of content on the Internet, and accessibility on the site to the level of accessibility AA. This standard is identical to the guidelines document of the International Organization for Web Content Accessibility Guidelines (WCAG) 2.0.


Information about the accessibility of the site

  • This website complies with the requirements of the Equal Rights for People with Disabilities Regulations (Service Accessibility Adjustments), 5773-2013.
  • The accessibility adjustments were made in accordance with the recommendations of the Israeli Standard (IS 5568) for web content accessibility at level AA and the international WCAG2.0 document. 
  • The tests were tested for the highest compatibility for the Chrome browser. 
  • The site provides a semantic structure for assistive technologies and support for the standard usage pattern for operation with a keyboard using the arrow keys, Enter and Esc to exit menus and windows. 
  • Optimized for display in common browsers and for use on the phone.
  • For the best browsing experience with screen reading software, we recommend using the latest NVDA software. If you come across an inaccessible document or video, you can contact the company’s accessibility coordinator and we will make sure to make the information accessible to you.
  • Delivery of information in an accessible format – the company provides its customers with the possibility of receiving information in accessible formats.
  • The provision of information is free of charge and is intended for people with disabilities. For inquiries and information regarding accessibility, you can contact the company’s accessibility coordinator, whose details appear later in the statement.

Contact methods for requests and suggestions for improving accessibility

We continue our efforts to improve the company’s accessibility as part of our commitment to enable the entire population, including people with disabilities, to receive the most accessible service. Since the site continues to be updated regularly, it is possible that despite our many efforts to make the site accessible, areas of the site may be discovered that require additional accessibility efforts. If you have encountered any problem or malfunction regarding accessibility, please let us know.


For any requests, please contact us by email